Rajasthan Hospital (RHL) in Jaipur, a renowned multi-specialty hospital, partnered with Smartsevak 14 months ago to enhance their operational efficiency and improve patient experience. This case study highlights the customized solutions provided by Smartsevak and the significant impact they have had on RHL's operations.
Designed for appointment booking, callback requests, feedback handling, and lab report requests.
Integrated with ITDose HIS provider APIs to eliminate manual interference and ensure data privacy.
Facilitates seamless appointment booking and payment processes.
Automatically confirms time slots upon payment, reducing manual efforts and errors.
Patients can fetch lab reports anytime via the official WhatsApp number.
Reports are sent automatically to registered numbers through ITDose API integration, ensuring privacy and convenience.
Simplified feedback collection through an easy-to-use WhatsApp interface.
Enhances service improvement by gathering patient feedback effortlessly.
Website and social media traffic directed to WhatsApp, where the chatbot engages with users.
Instant replies and efficient handling of booking details based on doctor availability.
Over 10,000 users have utilized the platform to date.
Instant engagement and replies through the WhatsApp chatbot.
35% of monthly traffic is directed towards appointment booking.
Staff can update leads instantly via the Smartsevak Lead Management Dashboard.
Average issue resolution time for queries is around 30 minutes.
Dr. Virender Singh’s appointments are now fully managed through the Smartsevak Dashboard.
Payment links are sent automatically upon appointment request initiation.
Time slots are confirmed only upon payment, reducing manual errors and improving staff efficiency.
Previously, manual QR code sharing for payments led to chaos; now, automated processes ensure smooth operations.
Patients can book appointments, submit feedback, and access lab reports effortlessly through WhatsApp.
The streamlined process has significantly improved patient satisfaction and reduced waiting times.
User Engagement: Over 10,000+ users in the last 1 year.
Average Query Resolution Time: 30 minutes
Appointment Booking Traffic: 35% of monthly traffic
Average Callback Response Time: Less than 10 minutes
Lab Report Requests: Automated, privacy-compliant delivery
Check out this video to see how patients at RHL can seamlessly fetch lab reports via WhatsApp: [Video Link]
"Smartsevak has transformed the way we manage appointments and patient interactions. The automated processes have not only increased our efficiency but also improved patient satisfaction. The integration with payment gateways for Dr Virender Singh has eliminated manual errors and streamlined our operations significantly. We look forward to working with Smartsevak to explore additional ways of utilizing the WhatsApp Platform for hospital growth as well." - Swapnil Singhal, Head Administration, Rajasthan Hospital
Smartsevak’s tailored solutions have revolutionized the operational workflow at Rajasthan Hospital, enhancing efficiency, reducing manual errors, and significantly improving patient experience. If your hospital is looking to automate processes, including payment integration, get in touch with us to learn more about how we can help you achieve similar success.
1. How does Smartsevak’s chatbot improve appointment booking at RHL?
Smartsevak’s chatbot allows patients to book appointments seamlessly through WhatsApp. It checks doctor availability in real-time and sends automatic payment links, confirming the appointment only after payment is made, reducing manual errors and improving efficiency.
2. How are lab reports delivered to patients?
Patients can request lab reports via WhatsApp, and the integrated system with ITDose HIS provider ensures that reports are automatically sent to the registered phone number, maintaining privacy and convenience.
3. What impact has the feedback handling system had on RHL?
The easy-to-use WhatsApp interface for feedback collection has simplified the process, enabling RHL to gather valuable patient feedback effortlessly, which aids in continuous service improvement.
4. How has traffic channelization to WhatsApp improved patient engagement?
Directing website and social media traffic to WhatsApp has allowed RHL to engage with patients instantly through the chatbot, improving response times and overall patient experience.
5. Can Smartsevak integrate with other HIS providers?
Yes, Smartsevak can integrate with various HIS providers to ensure seamless data flow and eliminate manual interference, just as it has done with ITDose for RHL.
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