Chirayu Hospital, one of the leading super specialty hospitals in Jaipur, was amongst the first hospitals in Rajasthan to implement WhatsApp chatbots in Hindi for appointment booking. Catering primarily to patients from rural areas, Chirayu Hospital is dedicated to delivering high-quality services within a budget-friendly framework. With a focus on innovation and efficiency, the hospital has partnered with Smartsevak to enhance patient engagement and streamline operations.
a) Appointment Booking: WhatsApp Chatbot based appointment booking system, providing a seamless experience for patients.
b) Lead Management: Comprehensive lead management solutions to ensure efficient tracking and follow-ups.
c) WhatsApp Marketing: Targeted marketing campaigns to reach and engage with the patient base effectively.
a) Centralized lead management: with custom sales funnels, lead stages, and tagging.
b) Dynamic lead allocation: based on geographical regions to ensure seamless operations.
a) Detailed reports: on staff performance, daily activity, and engagement metrics.
b) Regular updates: to organization admins about daily leads and staff performance.
User Engagement: Over 5,000 users till date
Appointment Queries: 1,000+ queries received
Operational Efficiency: Significant reduction in missed leads and improved lead tracking
The automated system has received and processed numerous appointment queries.
Staff uses the Smartsevak Lead Management Dashboard regularly for managing leads and appointment queries.
Improved lead tracking and management have reduced business leakage and enhanced the overall appointment booking experience.
Patients can access information instantly via chatbot.
Patients can book appointments easily through WhatsApp, making the process accessible and convenient.
The automated system has significantly reduced missed opportunities and manual errors.
"Smartsevak has greatly improved our lead management and appointment booking processes. The WhatsApp chatbot has made it easier for our patients to get an instant first response. Moreover, The lead management system has streamlined our operations and improved follow ups. Kudos to the Smartsevak team for their support and innovative solutions." - Mohit Chaudhary, CEO, Chirayu Hospital
Chirayu Hospital, led by CEO Mohit Chaudhary, is at the forefront of embracing innovative tech solutions, proving that technological revolution is not limited to tier-1 cities. By partnering with Smartsevak, Chirayu Hospital has enhanced patient engagement, streamlined operations, and improved overall efficiency. The success of this partnership showcases the potential for rural-focused healthcare facilities to leverage technology for better service delivery and operational management.
1. How has Smartsevak improved lead management at Chirayu Hospital?
Smartsevak's Lead Management Dashboard consolidates leads from various sources, improving tracking, follow-ups, and conversions, reducing missed opportunities and manual errors.
2. How does the WhatsApp chatbot enhance patient engagement?
The WhatsApp chatbot provides instant responses and allows patients to book appointments easily, improving overall patient interaction and satisfaction.
3. How has Smartsevak addressed the issue of missed leads?
Smartsevak's lead management system consolidates leads from different sources and provides tools for better tracking and follow-ups, significantly reducing the issue of missed leads.
4. Can Smartsevak help SME’s businesses like Chirayu Hospital?
Yes, Smartsevak's solutions are designed to help businesses of all sizes, including small businesses, to improve their operations, channelize traffic, and enhance customer engagement through WhatsApp automation.
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