Case Study: Jeevan Rekha Hospital’s Success with Smartsevak’s Online Payment Gateway Integrated Appointment Booking Solution

Background

Jeevan Rekha Hospital, a valued partner of Smartsevak for over two years, recently adopted our Online Payment Gateway Integrated Appointment Booking Solution. This shift, implemented over the past 2-3 months, has been designed to balance both cash and online payments, ensuring a seamless experience for both patients and hospital staff. By integrating our WhatsApp Automation Platform, the hospital has been able to streamline the appointment booking process, making it easier for patients to book and pay for their appointments online.

Implementation

The implementation process focused on a smooth transition, minimizing disruptions to existing workflows while introducing a more efficient Lead Management Platform. By maintaining a balance between traditional cash payments and online methods, Jeevan Rekha Hospital ensured a smooth integration of the new system, allowing staff to manage bookings effectively without any chaos.

Impact

Since adopting the new WhatsApp-based Online Appointment System, Jeevan Rekha Hospital has experienced significant improvements:

• July: A notable increase in online bookings set a solid foundation, as patients began to appreciate the ease of scheduling appointments digitally.
• August: Daily online bookings surged by 300%, as more patients shifted to the convenient online system, resulting in improved patient flow and satisfaction.
• September: The momentum continued, with a 35% increase in the average daily online bookings, solidifying the preference for digital bookings among patients.
• Repeat Consultations: The hospital saw a 125% rise in revisits, driven by the seamless follow-up features of the Lead Management Platform, which enabled timely reminders and better engagement.
• Improved Revenue from Online Consultations: The online platform also contributed to a 90% increase in new patient consultations, as the ease of booking attracted first-time patients who preferred the convenience of an online process.

Key Benefits

Enhanced Patient Experience: The Online Payment Gateway solution has reduced queues at the reception, leading to a more organized and efficient front desk.

Patient Preference for Online Payments: Over 70% of patients now prefer paying online, reducing the hassle of waiting times and boosting overall patient satisfaction.

Reduced No-Shows: The combination of WhatsApp Automation for appointment reminders and online payments has significantly decreased no-shows, increasing the hospital’s efficiency.

Streamlined Lead Management: With the help of our Lead Management Platform, the hospital has been able to track patient inquiries and bookings effectively, ensuring better follow-up and improved patient care.

Conclusion

Jeevan Rekha Hospital’s commitment to embracing new technology has transformed their approach to patient care. By adopting Smartsevak’s Online Payment Gateway Integrated Appointment Booking Solution and WhatsApp Automation Platform, they’ve not only improved operational efficiency but also provided a superior experience for their patients. This case stands as a testament to how technology can lead to better organization, enhanced patient satisfaction, and sustainable growth.

If you're looking for a way to streamline your hospital’s appointment process and enhance patient engagement, get in touch with Smartsevak to learn how our solutions can work for you.