Jaipur Doorbeen Hospital, specializing in EAR, NOSE & THROAT diseases and gynecological laparoscopy surgeries, has partnered with Smartsevak to streamline their operations and improve patient engagement. Led by Dr. Sunil Tanwar (Consultant ENT Specialist & Rhinoplasty Surgeon) and Dr. Sushila Saini (Gynae Laparoscopic Surgeon), the hospital has seen significant improvements since implementing Smartsevak's solutions.
Traffic from YouTube videos, website, and digital marketing (Instagram/Facebook) is now directed to WhatsApp.
Users engage with the bilingual chatbot for instant responses and booking appointments.
Over 2,000 users have interacted with the chatbot in a span of 4-5 months.
More than 300 appointment queries have been received.
Payment gateway integration ensures that appointments are confirmed only after payment is made.
Support staff use the dashboard to manage leads and appointment queries.
The dashboard consolidates leads from various sources, improving tracking and follow-ups.
Addressed issues of missed follow-ups, high non-qualified leads, and missed leads from different sources.
The lead management system ensures better handling and conversion of leads.
Over 2,000 users have engaged with the chatbot.
Instant engagement through the bilingual chatbot improves patient interaction.
300+ appointment queries received and processed seamlessly.
Payment gateway integration has enhanced the booking process, ensuring payments are made before confirming appointments.
Staff now use the Smartsevak Lead Management Dashboard regularly.
Improved tracking and management of leads, reducing business leakage.
Enhanced the overall appointment booking experience.
Patients can book appointments easily through WhatsApp.
The automated process has significantly reduced missed opportunities and manual errors.
User Engagement: Over 2,000 users
Appointment Queries: 300+ queries received
Operational Efficiency: Significant reduction in missed leads and improved lead tracking
"Smartsevak has greatly improved our lead management and appointment booking processes. The bilingual chatbot has made it easier for our patients to interact with us, and the payment gateway integration has streamlined our operations. We appreciate Smartsevak's team's efforts in setting up the system and training our staff efficiently." - Dr. Sushila Saini, Director, Jaipur Doorbeen Hospital
Smartsevak has helped Jaipur Doorbeen Hospital channelize their traffic, improve lead handling, and enhance the appointment booking experience. By reducing business leakage and streamlining operations, Smartsevak has proven to be an invaluable partner for the hospital.
1. How has Smartsevak improved lead management at Jaipur Doorbeen Hospital?
Smartsevak's Lead Management Dashboard consolidates leads from various sources, improving tracking, follow-ups, and conversions, reducing missed opportunities and manual errors.
2. How does the bilingual chatbot enhance patient engagement?
The bilingual chatbot provides instant responses and allows patients to book appointments easily through WhatsApp, improving overall patient interaction and satisfaction.
3. What impact has the payment gateway integration had on appointment booking?
The payment gateway integration ensures that appointments are only confirmed after payment is made, reducing manual errors and improving the efficiency of the booking process.
4. How has Smartsevak addressed the issue of missed leads?
Smartsevak's lead management system consolidates leads from different sources and provides tools for better tracking and follow-ups, significantly reducing the issue of missed leads.
5. Can Smartsevak help small businesses like Jaipur Doorbeen Hospital?
Yes, Smartsevak's solutions are designed to help businesses of all sizes, including small businesses, to improve their operations, channelize traffic, and enhance customer engagement through WhatsApp automation.
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